FAQs

Do you ship overseas and how quick is it to ship to the USA or Canada?
Our shipping time to the USA and Canada is FAST! It takes about 5 to 7 days to ship to most addresses in the USA and Canada. 
For worldwide prices, simply select your country in the Postage section at the top of the listing to find out the shipping charges to your destination. If you don't see your country listed - contact us and we'll work it out together.

I have contacted Fe20six, how long will it take to answer my email?
We aim to respond to all emails within 24 hours of receipt (please allow until Monday if you email us over the weekend.)

It's been over a week and my order's not been delivered. What should I do?
Contact us through the Reach out page on our website immediately with your name, the date of the purchase and the transaction reference number where relevant and we will investigate immediately.

What happens if I am out when my order is delivered?
If you are out when delivery is attempted the courier or postman should leave a card for you detailing the whereabouts of your parcel.

What is your return/refund policy if I decide the product I have purchased is not right for me?
Please contact us within 14 days of receiving your item to enable us to log your case. We will do our best to work with you to resolve any problems but in the event that you wish to return an item we will issue a full refund of all monies paid once the product has been safely returned to us. The cost of returning any unwanted items is paid for by the customer.